Nomura Real Estate Development Co., Ltd. (hereinafter referred to as the “Company”) shall position the proper protection of personal information as a priority for business operations, shall observe the Act on the Protection of Personal Information (Act 57 of 2003, hereinafter “Personal Information Protection Act”) and related laws and regulations, and shall carefully manage the personal information of its customers.

1.Business Operator Name, Address, and Representative

2. Definitions

・The terms used in this Personal Information Protection Policy shall be based on the Personal Information Protection Act. Moreover, in this Personal Information Protection Policy, “Personal Information, etc.” shall refer to “personal information” and “personal data” as stipulated in the Personal Information Protection Act.

・In this Personal Information Protection Policy, “Customers” shall refer to people who have had contracts and transactions with the Company in the past up to now, and shall include people could potentially have contracts and transactions with the Company in the future. If the said person is a corporate body, it shall include the representative and person in charge from the said corporate body.

・In this Personal Information Protection Policy, “Nomura Real Estate Group” shall refer to the corporate group consisting of Nomura Real Estate Holdings Group companies, subsidiaries, and affiliated companies that are listed in the financial statements of the Nomura Real Estate Holdings, Inc. (hereinafter referred to as “Nomura Real Estate Group companies”).

3.Compliance with Related Laws, Regulations, and Guidelines

The Company shall comply with the Personal Information Protection Act and related laws and regulations as well as guidelines (hereinafter referred to as “laws and regulations, etc.”).

4.Acquisition, etc., of Personal Information, etc.

The Company shall carefully obtain personal information, etc., according to laws and regulations, etc., maintain accurate and updated contents, and shall endeavor to delete personal information, etc., without delay when it is no longer needed.

5.Use of Personal Information, etc.

The Company shall use personal information, etc., properly and shall not use it beyond the necessary scope for achieving the usage purpose.

6.Provision to Third Parties

The Company shall not provide personal information, etc., to a third party without the consent of customers except when pursuant to laws and regulations, etc.

7.Supervision of Consigned Parties

If the handling of personal information, etc., is consigned in whole or part to a third party, the Company shall properly supervise the consigned parties as needed to ensure that personal information, etc., is securely managed.

8.Shared Usage of Personal Information, etc.

The Company may use personal information, etc., by sharing it with each company of the Nomura Real Estate Group in harmony with laws and regulations, etc., in order to provide comprehensive services as the Nomura Real Estate Group.

9.Measures for Secure Management of Personal Information, etc.

The Company shall implement necessary and appropriate measures for the secure management indicated below in order to prevent the leakage, loss, damage, and unauthorized usage of personal information, etc. according to the phase including acquisition, use, and storage.

(Basic policy formulation)
・This Personal Information Protection Policy has been formulated for the purpose of ensuring proper handling of personal information, etc., and for notifying the information desk that receives questions and complaints from customers.

(Establishment of rules related to the handling of personal information, etc.)
・Internal rules such as “Information Security Rules” on the handling method, and a manager / person in charge and their duties have been established according to the phase including the acquisition, use, storage, provision, and deletion/disposal

(Measures for ensuring secure management as an organization)
・A manager for personal information, etc. (chief officer in charge of information security) has been appointed, officers and employees who handle personal information, etc., and the scope handled by relevant officers and employees have been clarified, and a system for allowing the manager to recognize violations of laws and regulations, etc., and internal regulations and rules as well as related indicators (hereinafter referred to as “Internal Rules, etc.”) have been established.

(Human resource measures for ensuring secure management)
・Training is regularly provided on important points related to the handling of personal information, etc.

(Physical measures for ensuring secure management)
・In areas where personal information, etc., is handled, access management of employees has been implemented by installing an access management system.
・Documents containing personal information, etc., are stored in lockable cabinets, vaults, etc., for preventing theft, loss, etc.

(Technical measures for ensuring secure management)
・Proper access management has been implemented to limit handlers and the scope of the personal information database, etc.
・Systems have been implemented for protecting the information systems that handle personal information, etc., from unauthorized access or from unauthorized software from outside.

(Understanding of the external environment)
・In the following countries where personal information, etc., is stored, measures for secure management have been implemented based on an understanding of systems related to the protection of personal information, etc.

People’s Republic of China, Republic of Singapore, Kingdom of Thailand, Hong Kong, Socialist Republic of Viet Nam, Republic of the Philippines, United Kingdom
System related to the protection of personal information in the countries listed above: Please refer to here.

10.Disclosure, Correction, Discontinued Usage, etc., of Personal Information, etc.

At the request of the actual individual or their proxy, the Company shall disclose, correct, discontinue the use of, or take other action in accordance with laws and regulations, etc., and procedures established by the Company.

11.Formulation and Implementation of Internal Rules, etc., on the Handling of Personal Information, etc.

For implementing this Personal Information Protection Policy, the Company shall formulate internal rules, etc., on the handling of personal information, and shall thoroughly disseminate such rules to its officers, employees, and other related persons. Furthermore, the Company shall continuously maintain rules and make necessary improvements.

12.Revisions to this Personal Information Protection Policy

This Personal Information Protection Policy may be revised without prior notice when based on related laws and regulations, etc., or where the Company determines the need. The latest policy is posted on the Company website.

13.Inquiries

Please submit all questions, opinions, complaints, etc., concerning the Company’s handling of personal information, etc., via the following Inquiries pages.
here

The Company shall use personal information, etc., for each business described in (1)[*1] according to the usage purposes stated in (2)[*2]. Moreover, if the Company notifies or clearly indicates to customers a usage purpose at the time the personal information, etc., is acquired that differs from the following contents, these shall be the usage purpose of personal information, etc., of Company in addition to the following purposes.

Business

Purpose

[*1] “Business” includes things performed by each company belonging to the Nomura Real Estate Group. For more details, see here.

[*2] “Usage” includes cases where information related to persons[*3] acquired from the actual person or a third party (including Nomura Real Estate Group companies) is linked with personal information owned by the Company and used.

[*3] The following shows examples of information related to persons acquired by the Company. (It shall not be limited to these.)

The Company may share personal information, etc., acquired by the Company according to the provisions in laws and regulations, etc., as indicated below.

Ⅰ.Shared Use among Group Companies

Items of Personal Data Subject to Shared Use
Necessary personal information including name, address, date of birth, place of employment, telephone number, and e-mail address within the scope of fulfilling the usage purpose described in the above “Purpose of Use of Personal Information, etc.” as well as personal information, etc., acquired legally by the Company from publicly available information such as commercial registries, and real estate registries.

Scope of Shared Users
Companies of the Nomura Real Estate Group

Purpose of Use by Shared Users
(1) Purposes described in the above “Purpose of Use of Personal Information, etc.”
(2) Purpose of use by each company described in the above “Scope of Shared Users”
For more details about the purpose of use by each company, refer to the website of each company.

Party Responsible for Management of Personal Data

Ⅱ.Shared Use among the Nomura Real Estate Group Customer Club

Items of Personal Data Subject to Shared Use
Customer’s name, address, date of birth, phone number, e-mail address, gender, occupation, place of employment, move-in date, number of residents, annual household income, pet ownership status, etc.

Scope of Shared Users

Party Responsible for Management of Personal Data Subject to Shared Use

Ⅲ.Shared Use for Corporate Transactions

Items of Personal Data Subject to Shared Use
If the customer is a corporate body, the name, department name/title/cellphone number/e-mail address of the representative and person in charge from the relevant corporate body, and dates/particulars of in-person meetings, etc., with the relevant representative or person in charge.

Scope of Shared Users
Companies of the Nomura Real Estate Group

Purpose of Use by Shared Users
（1）Purposes described in the above “Purpose of Use of Personal Information, etc.”
（2）Purpose of use by each company described in the above “Scope of Shared Users”
For more details about the purpose of use by each company, refer to the website of each company.

Party Responsible for Management of Personal Data

See Handling of Personal Information, etc., of Officers and Employees

The following shows the procedure allowing customers to request disclosure, correction, discontinued usage, usage purpose notification, etc., (hereinafter referred to as “Request for Disclosure, etc.”) in regards to their personal information, etc., owned by our company.

1. Method for requesting disclosure, etc. / Reception window

・ The following reception windows have been set up for requesting disclosure, etc. When making a request, please prepare the request form and other necessary documents specified in 2, and send them to the relevant address below via post mail. Also, it would be appreciated if you could include the words [Request Form Enclosed] on the envelope.
・Requests for disclosure, etc., cannot be made by email or telephone.

* For more details on each business, see here.

2.Documents that must be submitted when requesting disclosure, etc.

Request for Disclosure, etc. - Request for Disclosure, etc., of “Retained Personal Data” [PDF]
here

Adobe Acrobat Reader (free) is needed to open Adobe Acrobat Reader PDF files.
If you do not have this program, please download it from the Adobe website and install it.

Download Adobe Acrobat Reader here

Documents, etc., needed for confirming the identity of the actual person or their proxy The documents required differ according to the method of disclosure, etc., and the person making the request. Please refer to “4. Required Documents” mentioned in the Request for Disclosure, etc., in the above (1). Certificates must be valid (Resident’s cards and certificates of seal-impressions must have been issued within the last three months). Keep in mind that submitted documents cannot be returned.
・The submitted “Request for Disclosure, etc.” and documents cannot be returned.
・Fees including postage for making requests are the responsibility of the customer.

3.Answers to request for disclosure, etc. (Method, etc.)

・The method for answering requests for disclosure, etc., shall be either “Provision of electronic records” or “Issuance of written documents,“ whichever method is specified by the customer.
・If not specified, response shall be made via “Issuance of written documents.”
・If it is difficult to perform disclosure using the method specified by the customer (such as when the required expense is too great), the response shall be made via “Issuance of written documents.” In this case, notification shall be made to the customer by the company.
・The method for delivery of written documents shall be either hand delivery at a company office or post mail, whichever is specified by the customer. For more details about issuance via post mail, refer to ◆Responses via post mail at the end of this document.
・Please keep in mind that responses to requests for disclosure, etc., may require several days due to the procedure for confirming the personal information, etc.

4.Purpose of use of personal information acquired by our company due to a request for disclosure, etc.

Personal information of customers obtained by our company due to a request for disclosure, etc., shall only be used within the scope necessary for processing the request for disclosure, etc.

5.Non-disclosure of personal information, etc.

In cases where any of the following items apply, our company will be unable to respond to requests for disclosure, etc., made by customers. Moreover, in such cases, this fact shall be notified in writing to the person making the request.

（1）If there is a deficiency with the request for disclosure, etc., or required documents
（2）If the identity of the actual person cannot be properly confirmed such as when the address in the request for disclosure, etc., does not match the address in the necessary documents for identifying the actual person
（3）If the power of attorney cannot be confirmed when a request is made by a proxy
（4）If the target of the request for disclosure, etc., is not “Retained Personal Data.”
（5）If the designated fee for the disclosure request has not been paid
（6）If the company is not obligated to respond to the request for disclosure, etc., based on laws and regulations, etc.

6.Fees, etc., related to requests for disclosure, etc., and the payment method

・Fees, etc., shall be according to the following.

Residential Development DivisionFees must be paid according to the type of information requested for each request shown below. If post mail is requested, a postage fee of JPY624 (Breakdown: Standard size mail JPY84, Registered mail JPY435, and ID confirmation delivery service JPY105) shall be added to the relevant fee.
* In the Residential Development Division, excessive or insufficient fees are often sent due to the fee structure. Therefore, we recommend contacting the inquiry window before making a request.

[Information Before Contract]Contents:Information obtained when visiting the sales center, Proud Membership information, etc.
Fee: JPY1,000
* If information disclosure is requested for more than one item, an addition JPY500 will be added for each additional item Postage: JPY624 per sending

[Information After Contract]Contents:Information, etc., acquired when a contract is made
Fee: JPY1,000
Postage: JPY624 per sending

[After-Sales Service Information]Contents:：Information, etc., related to after-sales service for the contracted product
Fee: JPY1,000
Postage: JPY624 per sending

[Contract Documents]Contents:：Contract-related documents such as real estate sales contracts
Fee: JPY1,000
Postage: JPY624 per sending

[Sample Calculation 1 for Fees, etc.]If a customer who made a contract for a product by our company makes a disclosure request for information related to one item of the sales center that they visited prior to the contract and after-sales service information for one contracted product

JPY1,000 (Information before contract) + JPY1,000 (After-sales service information) = JPY2,000 (+ Postage)

[Sample Calculation 2 for Fees, etc.]If a customer who visited three our company’s sales centers makes a disclosure request for all information

JPY1,000 (Information before contract) + JPY500×2 (Two additional information items before contract) = JPY2,000 (+ Postage)

Other Division / Other DepartmentA fee of JPY1,000 must be paid for each request regardless of the type of information requested. If post mail is requested, a postage fee of JPY624 (Breakdown: Standard size mail JPY84, Registered mail JPY435, and ID confirmation delivery service JPY105) shall be added to the relevant fee.

・The payment method for fees, etc., shall be according to the following.

・After a customer makes payment for the designated fees, etc., related to the Request for Disclosure, etc., if our company decides not to respond to the request for disclosure due to a reason stipulated in each item in the above “5. Non-disclosure, etc., of personal information, etc.” (except for reason (5)), our company shall not return the relevant fees, etc., or compensate for costs, etc., needed for the request.

◆ About Responses via post mail [When a request is made by the actual person]

Document Delivery Destination: Actual person only
Document Delivery Method: ID confirmation delivery service (Ordinary)(*)

[When a request is made by a proxy]

Document Delivery Destination: Proxy at the time of the request only (Cannot respond to the actual person)
Document Delivery Method: ID confirmation delivery service (Ordinary)(＊)

[When a request is made by a proxy entrusted voluntarily by the actual person]

Document Delivery Destination: Actual person (Mandator) only (Cannot respond to the proxy)
Document Delivery Method: ID confirmation delivery service (Ordinary)(＊)

* For requests other than disclosure (usage purpose notifications, corrections, discontinued usage, etc.), response documents may be sent via ordinary mail.

* About delivery via ID confirmation delivery service (Exception type)

After the post office handling the mailed item sends the arrival notification to the addressee, that post office will call the telephone number of the addressee on the mailed item. The addressee may specify by phone either to receive the item at the post office or to have it delivered to their home (in either case, only the addressee can receive it. Also, when it is received, documents, etc., for identifying the actual person specified by the post office will be needed.
* Please keep in mind that for the above postal service, our company includes the telephone number of the addressee on the envelope.

* About delivery via ID confirmation delivery service (Ordinary type)

The post office handling the mailed item will send an arrival notification to the addressee. The addressee must go to the post office and bring the documents, etc., for identifying the actual person specified by the post office in order to receive the mailed item (it cannot be delivered to the home).

* About delivery via ID confirmation delivery service (Exception type)

See the following. Related site:
Japan Post website